Here’s the thing: healthcare providers mean well, by and large– yet so often, patients don’t feel that. They feel frustrated, and dismissed, and uncertain, and discouraged. On top of being sick. These aren’t puzzles, or cases. They’re people, and we in healthcare need to remember that. Even when we want to scream that the patient isn’t listening to reason, is convinced they have something they don’t have, or is being dramatic/uncooperative/noncompliant/whatever